Shipping Information
At Bekend Glaswerk Winkel, we take pride in delivering our premium collection of glassware, tableware, and cutlery with the same elegance and care that goes into crafting our products.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We understand that sometimes a product may not meet your expectations. Our return policy reflects the same commitment to quality and service that defines our brand.
Return Policy Details
- Return Window: 15 days from receipt of order
- Condition: Items must be unused, in original condition, with all packaging and labels intact
- Process: Returns must be accompanied by proof of purchase
Non-Returnable Items
For hygiene reasons, we cannot accept returns of:
- Used cutlery (Bestek)
- Used glassware (Glaswerk) showing signs of use
- Personalized or custom-made items
4-Step Return Process
- Submit Return Request: Email [email protected] within 15 days using our template below
- Receive Instructions: Our team will review within 2 business days and send return label/instructions
- Ship Package Back: Carefully repackage (as befits our premium products) and ship using provided label
- Receive Refund/Exchange: After inspection, we’ll process within 5 business days
Return Request Template
Subject: Return Request – [Order Number]
Dear Bekend Glaswerk Winkel Team,
I would like to return/exchange the following item:
Order Number: [Fill in]
Item Name: [Fill in]
Reason for Return: [Wrong item, damaged, not as expected, etc.]
I confirm the item is unused and in original condition with packaging.
Sincerely,
[Your Full Name]
[Your Email]
[Your Phone Number]
Refund Details
- Timing: Processed within 5 business days after we receive and inspect return
- Method: Refunded to original payment method (Visa, MasterCard, JCB or PayPal)
- Shipping Costs: Original shipping costs not refunded unless return is due to our error
Exchange Details
- Select new item during return process
- Price differences will be adjusted
- New shipping costs apply
International Returns
For customers outside the Netherlands:
- You are responsible for return shipping until received in our warehouse
- We recommend using track & trace service
- Customs fees for returns are not reimbursed
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours at [email protected] with photos of the product and packaging. We’ll provide a swift resolution worthy of our premium service.
Questions?
Our customer service team is happy to assist with any questions about shipping or returns.
Contact us at:
Email: [email protected]
Address: Bekend Glaswerk Winkel, 1918 Koopmans Van Boekerenstraat, ‘s-Gravenhage, NL 2522VA
We appreciate your trust in Bekend Glaswerk Winkel – where service meets elegance.